Of course! You have 14 days from the date of receipt to let us know of a problem, or if you unsatisfied with your purchase. We will provide you with our returns address and will happily offer you an exchange or a refund.

Please check sizes carefully and ensure you have selected the right size as any exchanges for a different size will result in a chargeback of shipping fee. If you need any help with sizing, please contact us.

All items are sold in brand new condition, and therefore returns must be sent back in the same condition they were sold in; without any visible signs of use, wear and pet fur. Also all tags must remain intact and uncut, and any original protective packaging undamaged. We reserve the right not to accept any returns found worn, used, marked or stained, or of any tags, labels and packaging cut, removed and damaged. Any item returned in an unsatisfactory condition contrary to the original condition it was sold in will be returned to the sender at their cost.

Should you need to get in touch for a return or exchange, please contact: hello@toroschoice.com

This is enabled to help you track your order. Your details are safe with us and we will not use them for marketing purposes unless you’ve opted to sign up for our newsletters at checkout, or at the bottom of our home page. We do not share your details with third parties.

We accept all forms of payment, including Debit and Credit Cards, and PayPal. We use payment providers that are fully encrypted, so your details remain safe and secure.

We offer a comprehensive shipping fee for all domestic and international orders under 2kg*, with free delivery where applicable. Our shipping options are:

UK Domestic

• Free Standard Shipping for domestic orders over £80
• £5.99 Standard Shipping for orders under £80
• £10.79 Express Shipping for all orders

Europe

• Free tracked shipping 3-4 working days for orders over £199
• £19 for tracked shipping 3-4 working days for orders under £199
• £45 for tracked shipping 3-4 working days for bulky items measuring over 120cm for all 3 sides L,B,H

International

• Free international tracked shipping 6-7 working days for orders over £249
• £25 International Tracked & Signed For on all orders under £249
• £45 for tracked shipping 3-4 working days for bulky items measuring over 120cm for all 3 sides L,B,H

We carefully inspect all our products to ensure their quality and make, and they are sold brand new and in pristine condition. If you receive your purchase in a condition not meeting our strict standards, please inform us immediately upon receipt so we can make it right. Please send us images of the packaging and contents on arrival. 

Please note that any return of items that we subsequently find to be a result of customer’s use and abuse, and retrospectively claimed as being damaged on receipt will invalidate this guarantee.